What our Customers Say
Ladbrook Insurance have always been very helpful when guiding us with regard to the best insurance policy
As a small charity, excellent service is very important to us when choosing the right insurance policy for our organisation. Ladbrook Insurance have always been very helpful when guiding us with regard to the best insurance policy. We have used them as our broker now for three years and will continue to do so. Their staff always give us the best of attention at all times.
Chloe Palmer, Director, Trent Rivers Trust
They have an extensive knowledge of their insurers and found me an excellent policy.
After several disappointing experiences with other brokers I found Ladbrook Insurance to be a breath of fresh air! Any queries I have had regarding my policy have been answered quickly and without any hassle. The customer service is excellent. They have an extensive knowledge of their insurers and found me an excellent policy. Thank you!
Samantha, Pass on Preloved Items
First class service from an agent who went above and beyond to source the perfect insurance for our charity, FASD Aware Northern Ireland
First class service from an agent who went above and beyond to source the perfect insurance for our charity, FASD Aware Northern Ireland. Nothing was to much bother and someone was always on hand to answer any questions. Thank you so much for all your help and for your kind and friendly service.
Alison McNamara, FASD Aware NI
It is the first time that we feel that our insurers actually care about protecting MRI’s important work for the community.
When we asked Ladbrook for a quote we had been looking for insurance cover for a month already with no luck. As soon as we got in touch with Shelley and Tim we knew that they understood our sector better than anyone else. We felt that Ladbrook was genuinely interested to understand our work and to make sure that we had the right level of cover. They also offered to review other insurance covers we had. They worked on a very tight deadline and just before Christmas to secure cover for Micro Rainbow International. It is the first time that we feel that our insurers actually care about protecting MRI’s important work for the community. I am confident that this is the beginning of a long partnership.
Sebastian Rocco, Micro Rainbow International
…we also need a comprehensive insurance policy to protect our clients, staff and volunteers – and our reputation.
‘’The Shelter Project Hounslow has been insured by Ladbrook for 3 years. We are a small charity that is volunteer-led but we also need a comprehensive insurance policy to protect our clients, staff and volunteers – and our reputation. We have found Ladbrook very easy to deal with and competitive with their premiums. Our main contact has been a Shelley Bacon who responds to our questions and queries in a prompt and courteous manner. We are very pleased to have renewed our policy recently with a minimum of fuss.’’
The Shelter Project Hounslow
…. service, professionalism, speed of service and friendliness….
Doodleaid would like to thank Ladbrook for their service, professionalism, speed of service and friendliness. All staff were very helpful and we would have no hesitation in recommending Ladbrook.
… the thanks and appreciation… for the skillful negotiations you have demonstrated
Very many thanks for getting the paperwork back to us today.
Sylvia also asked that I send the thanks and appreciation of everyone connected with Mental Health Aberdeen, for the skillful negotiations you have demonstrated – as evidenced by the affordability of our new policy. We shall certainly be recommending your brokerage, but especially the efficiency and friendliness of your team, to other charitable organisations in our area.
I hope you have a great weekend and once again, thank you all so very much.
Bea, Mental Health Aberdeen
… we have found this personal touch not only professional but also very reassuring
We have just finalised our 7th annual insurance renewal through Ladbrook Insurance and are very happy with the service received. The Account Handlers have always striven to offer competitive quotes and answered any queries or given further explanations by email or phone as appropriate and we have found this personal touch not only professional but also very reassuring
… responded quickly and efficiently, talking me through aspects of our policy
… very efficient and great value
… we received a very competitive quote with so much more cover than we had had previously
As a community organisation with a unique straw-baled building on an Allotment site to insure we have struggled for many years to find a competitor to the only company that would insure us .
Earlier this year I attended a Nova Showcase event and among the exhibitors I noticed an Insurance company catering for the needs of the third sector and approached the gentleman manning the stand. Ladbrook were very approachable and sympathetic to our situation and we agreed to meet up nearer the date of our renewal.
This we duly did, Ladbrook came, took pictures and got more background information . Some weeks later we received a very competitive quote with so much more cover than we had had previously. The office staff I spoke to during communications were also very helpful and we therefore took up the insurance package offered. An added bonus is that we are able to pay by monthly direct debit which greatly assists our cash flow.
I am pleased to recommend Ladbrook Insurance to other Community groups.
Eileen, Agbrigg and Belle Vue Community Association (Nova Wakefield Member)
… made it easy for us to be confident that we were fully covered.
In the past, our charity has found the process of obtaining an insurance policy to be full of technical industry detail that we struggle to fully understand.
Ladbrook took the time to explain the policy detail in ways that made it easy for us to be confident that we were fully covered. They also saved us money by getting us a great deal.
Dave, Lippy People, (Nova Wakefield Member)
I would really appreciate it if you would pass on our sincere thanks to Sally and Ladbrook for the superb service we experience
I wish to acknowledge the excellent service we have received from Ladbrook over the past six years. In particular I would like to especially mention our account handler Sally who has provided us with an outstanding service all these years.
Two years ago we had the opportunity to change our insurance but felt the relationship, support and personal touches (by Sally) is far more important to us as a customer.
Whenever I ring to make any amendments or seek advice around the Church and Charity activities Sally is very knowledgeable around the products most suitable to us as a small organisation. Sally will always talk me through the options available and has always provided us with a timely, efficient and professional service that is value for money.
I would really appreciate it if you would pass on our sincere thanks to Sally and Ladbrook for the superb service we experience and the help and support in ensuring our insurance needs are adequately met.
In terms of added value the flexible approaches to make payment manageable and helps small charities like ours to spread the cost provides us with peace of mind and gives us the confidence to continue to do business with Ladbrook for years to come.
Finally I just would like you to pass on our sincere thanks and would say that Sally is an asset to your Organisation.
Denise Smith, Trustee, Place of Refuge Community Church
I will certainly recommend your service to others running voluntary organisations
Thank you so much for all your help in setting up the insurance cover for Brun Farm Respite Group. Your efficiency and helpfulness has made the whole process so much easier than expected and completely stress free. I will certainly recommend your service to others running voluntary organisations.
Sue, Brun Farm Respite Group
We have trusted Ladbrook with our insurance for over a decade
We have trusted Ladbrook with our insurance for over a decade and that commitment alone should be testament to how satisfied we are with the service they provide. Ladbrook have always been flexible to our needs as our organisation has grown and are still the most competitive provider we have found. They are professional, friendly, and show a genuine interest in our work as a not for profit organisation. We don’t have plans to switch to another provider any time soon…
Steven Mundin, Senior Manager, Higher Rhythm Ltd
Their knowledge of the charity sector is invaluable
Voluntary Action Epping Forest have been a client of Ladbrook Insurance since 2000. We have a policy that states, ‘Where there is a historical arrangement to use one supplier, this will be reviewed at least every three years to ensure VAEF is receiving best value for money.’ We abide by this policy and despite shopping around we have yet to find a supplier who have beaten Ladbrook on price. So given the excellent personal service we regularly receive, not just at renewal time but throughout the year (their knowledge of the charity sector is invaluable), we continue to use and to recommend them.
David Wright, VAEF Finance Officer
“I feel I have been listened to and advised properly”
From the first telephone call to my last enquiry I was impressed how knowledgeable “Shelley” was as she guided me through the process of insuring us. She made sure that the policy was tailor made and found a very good quote. I had imagined that it would be so difficult, as a community group, to find any insurance that didn’t cost an absolute fortune! It was also important for us that we were properly insured and that our insurance could move around with us, enabling us to have cover for more than one project/event. I feel I have been listened to and advised properly and am sure we have the right policy for our needs.
Elizabeth Taylor, Latchford Arts and Music
“As a broker agent, they extend the best support and guidance”
Being in small charity, our focus is more on our work, which brings us a sense of fulfilment. However, this leave the legal side of things to be taken care of.
We are therefore, extremely grateful to Ladbrook, their timely reminders help us fulfil our legal obligations in good time.
As a broker agent, they extend the best support and guidance, which is so helpful and relieving for us.
David Jonathan, Grassroots
“Informative, engaging and very well presented”
“Just to say thank you so much for today – the information was informative, engaging and very well presented. I was delighted you came and like you say, made a very “boring and dry subject” very interesting and I can’t thank you enough.”
Collette Watson, Community Funding Development, Amber Valley CVS
“I am really pleased with the service Ladbrook have provided for Transport For Sick Children. They beat our renewal quote by over £30, the staff are friendly and knowledgeable. As the policy provider we chose is geared towards charities and not-for-profit groups there was peace of mind knowing that we received the right advice and the right insurance for our charity. The electronic policy documentation was a bonus too. Highly recommended!”
Anna Burns, Transport For Sick Children
“Throughout the process we had complete confidence”
What stood out about the dedicated team at Ladbrooks were their efforts to actually understand our business risks, discuss options to meet our needs and then, armed with this information, go out into the market and aggressively source suitable policies at the best possible price.
We really felt they were fighting in our corner and, as a result, allowed us to overhaul our risk coverage and provide greater peace of mind. They achieved all of this within a short timeframe to meet our renewal deadline. It sounds simple but that level of service and deliverability, in our experience, is rare. Throughout the process we had complete confidence we were in safe hands and would happily recommend the team at Ladbrooks to any business looking to reduce their exposure and enhance their coverage.
Mark Truman, Director, Financier Worldwide Ltd
“..excellent and very responsive”
I’ve always found the Ladbrook service to be excellent and very responsive to our needs.
So Sew Group
“The response to our needs has been energetic”
“I must congratulate Ladbrook on their excellent service. The response to our needs has been energetic, thorough and above all of the highest professional standard.
“Returning my calls, emails, queries has been exemplary, not often found in the professions.
“I have no hesitation whatsoever in recommending Ladbrook to whomever require their unique service and services.”
Cllr. Allan Holland Chairman, Water Orton Library and Community Centre Ltd
“The help we received was great”
“As a new organisation we needed to purchase insurance, and as we (myself and fellow directors) did not have experience in purchasing insurance.
“We read the top 10 tips for purchasing insurance resource on the market place pages of the GMVSS website, we read the information about Ladbrook on the PDF and contacted Ladbrook.
“The help we received was great, the staff at Ladbrook was able to help us identify the insurance we needed based on our organisation, the sector the services and activities we wanted to provide – they understood our needs and the work we do (we found several insurance companies did not understand the voluntary sector or the work we do).
“We felt we purchased the insurance cover we needed at a good price and valued the help and support we received thanks to GMVSS and Ladbrook.”
Dawn Fox, Director Fullcircle nw CIC
“Thanks to the dedication and hard work of your staff”
“I’m writing to thank Ladbrook for all its assistance with the above claim. Matters were far from straightforward but thanks to the dedication and hard work of your staff, particularly Shelley Bacon, it was possible to persuade the insurer of the validity of our claim.
“Without this money, we would have been placed under severe financial strain meaning the service we provide to children with additional needs would have been affected.
“So on behalf of all of the children, staff and trustees of HOPS please accept our grateful thanks.”
Jackie Markell, Mid Suffolk Holiday Opportunity Play Scheme